Knowledge Hub

We would rather see you at the surgery if you can get here at all. There is more we can do in a consulting room, with the equipment and the space to examine you properly. The building has full disabled access, and there are wheelchairs at reception if you ask for one.

Telephone the surgery before 10am. A doctor will most probably ring you back first, to assess whether a home visit is what you need.

Housebound patients are offered routine visits by their own doctor, at a time that suits you both.

A home visit is charged at a higher rate than a surgery appointment, and a visit arranged the same day costs more than a planned one. Both are on the price list, along with what you pay if you hold a valid Jersey health card.

In addition to comprehensive general medical care, the practice offers the following. Our specialist clinics have pages of their own.

Influenza, pneumonia, RSV, Covid and shingles vaccinations, plus bespoke travel advice and vaccination in our on-site MASTA approved travel clinic.

A full range of medicals, including driving medicals and racing medicals. Ask at reception for full details.

Sports injuries and rehabilitation, including exercise and fitness testing and ultrasound scanning of musculoskeletal disorders, sit alongside our other specialist clinics.

Appointment reminders can be sent to your mobile. The reminder also lets you cancel the appointment by text, so a time you cannot use goes back to another patient.

We need the right number on your record. Give it to reception, tell us at your next appointment, or send it to us with your name and date of birth through the contact form.

If you would rather not receive them, tell reception and we will turn them off.

Forms that need a doctor’s or a team member’s attention can be left at the reception desk. Allow five working days for completion before you come back for it.

There is a fee for completing a form or writing a report, and it depends on what is being asked for. Reception will tell you what yours will be before the work is done.

The practice can send your test results to you by email once you have given written consent. Ask reception for the email consent form, or request one by phone, and return it to us signed.

Tell the surgery if you would like us to stop emailing your results. Unless you do, it is assumed that the service will run indefinitely.

It is important that you know the result of a test you have had, so that anything it shows can be acted on quickly. The guide below is how long each kind of test usually takes to come back.

You are encouraged, whatever the result or report, to come in and discuss what it means. It keeps your information confidential and avoids confusion: our receptionists are not medically trained and cannot interpret a finding for you.

You can ask us to email or SMS your results to you instead. It needs your written consent first, and we cannot enter into further discussion of a result by email once it has been sent.

Health Plus is committed to delivering a quality service at all times, but we accept that occasionally things go wrong. If you are dissatisfied with any part of the service you have had from our doctors or staff, we would like to hear from you. Equally, if you are pleased with it, or have a suggestion for how we might improve, we are glad to be told.

We need to know the exact nature of the complaint. Please give as much detail as you can about the service provided, the individual or department involved, and why what we offered did not meet your expectations.

Make it in whichever form is most convenient to you, though we would rather receive the detail in writing than by telephone, so that all the facts are recorded correctly. Write to or email the Practice Manager:

We will acknowledge the complaint within 7 working days, and it is our intention to respond within 40 working days. Where a full response is not possible in that time, because the matter is complex or we have to consult a third party, we will keep you informed of the progress being made. Dr Philippa Bashforth is the responsible officer for complaints handling, with Dr Bryony Perchard as deputy. In all cases your correspondence is treated in strict confidence, with fairness and objectivity.

If your complaint is about one of our GPs and you remain dissatisfied after our procedure has run its course, you can take the matter further with the Primary Care Governance Team. You may also complain to them directly.

Your record is held in both paper and electronic form, kept for the periods set out in the records management code of practice the Island follows, and processed under the Data Protection (Jersey) Law 2018. We have a duty to keep full and accurate records of the care we give you, to keep them confidential and secure, and to provide information in a format you can use.

Dr Steven Perchard is the practice Information Governance Lead. The Data Protection Contact is the Practice Manager, on 01534 733322 or healthplus@healthplus.gpnet.je. If you are not satisfied with our response, or believe we are not processing your data lawfully, you can complain to the Jersey Office of the Information Commissioner at 2nd Floor, 5 Castle Street, St Helier, Jersey JE2 3BT.

To give you the care you need we hold the details of your consultations, illnesses, tests, prescriptions and treatments, recorded by everyone involved in your care: your GP, the practice nurse, the health visitor. This is stored on paper and electronically by practice staff.

We sometimes take part in studies designed to improve services or to check that our performance meets required standards. Whenever we do, we make sure as far as possible that no detail which identifies you is disclosed. We also help teach students, nurses and doctors, and we will not use or disclose your information for that unless you have been told beforehand and have given your consent.

You can ask for a copy of the information we hold about you. Contact the Practice Manager in the first instance with any query or concern about how your health information is used.

If you require a Medical certificate and some time off work you will require an appointment with a doctor. The doctor may be happy to issue a medical certificate from a telephone call if you are unable to make it in to the surgery. For more information see this link – Short Term Incapacity Allowance