Patient Access
View your medications and request repeat medication online through Patient Access
Patient Access is an online account that lets you view your regular medications and order your repeat medications, without needing to ring us. Once the practice has set you up, you can request repeat prescriptions at a time that suits you.
Already have your login details?
Sign in to Patient Access to request repeat medication or to view your Medical Record summary.
You may find that if you medication is not on your repeat list or you require a review with one of the doctors. Call us on 01534 733 322 and we will help if we can or get you booked in for a review.
Registering for online access
You cannot sign yourself up on the Patient Access website. Download the consent form below, read the practice policy it sets out, then print it, sign it by hand and return it to reception. Your signature has to be handwritten. We will post your registration details to you, and you use those to set up your Patient Access account.
Patient Access cannot be used on someone else’s behalf. Anyone over 16 needs to register for their own account, and registering one family member does not register the rest.
What you can do once you are registered
- Find available routine doctor appointments
- Book an appointment up to 28 days ahead
- View upcoming appointments
- Cancel an appointment you cannot attend
- See the medication on your repeat list
- Request repeat medication
- View a summary of your medical record.
Repeat prescriptions
Only medication already on your repeat list can be requested through Patient Access. Anything issued as a one-off may need a consultation first, so a request for it can be declined. Most requests are dispensed as one month’s supply, unless a doctor has already authorised three months, which is the most you can request without being seen. Doctors are also obliged to carry out periodic blood tests and reviews, so if your prescription is past its review date you may be given a month to tide you over while a review is arranged.
Repeat requests take up to 48 hours to process. Urgent requests cannot be made online: call the practice on 01534 733 322 and your request will go straight to the duty doctor.
Help with your account
If you are having trouble with the online booking system, email healthplus@healthplus.gpnet.je and we will get you back in. You can ask to close your Patient Access account the same way. If you move to another practice, you will need to apply for online services with them.
Ready to join the practice?
Registering takes a few minutes. Bring photo ID and proof of address, or start online and we will do the rest when you visit.